FAQ: Customer Service

Whip City Fiber is committed to providing you the best experience with your new high-speed Internet service. If you have any questions, contact Customer Service by email or phone:

    customerservice@wiredwestfiber.net
    1-833-991-9378

Phone support is available Monday through Friday (except for holidays), between 8:00 a.m. and 4:00 p.m. If it’s after hours or they’re overwhelmed with calls, you can always leave a voicemail message, and they’ll call you back. Be sure to specify the best times for them to do so.

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You can contact Customer Service at 1-833-991-9378 to make changes to your services any time after you have signed up.  

If you’d like to add Digital Phone Service after your initial installation there will be an additional charge. If you are planning on transferring your existing telephone number to the new service, it is critical that your telephone service remain active with your current provider until you are notified by Whip City Fiber that your number has been successfully transferred to your new Digital Phone Service. If you cancel your existing service before the transfer process is complete, you will lose your telephone number forever.

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Yes. WiredWest installers can help during your installation appointment if you get stuck. You can also call the WiredWest Tech Team at 1-833-923-9378 for additional support related to setting up your devices.

There are many different devices that allow you to watch TV and movies over the Internet. We invite you to join one of Whip City Fiber's streaming workshops to get started. Call 413-572-0100 for upcoming dates.

We encourage you to do additional research, decide what streaming devices and plan(s) suit you best, and then complete your initial streaming setup in advance of your WiredWest installation appointment.

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