Please see the detailed answer to this question in the Installation section.
No. There are no monthly data caps or traffic allocations as with other Internet access services. You will pay a fixed rate each month for your selected services.
WiredWest does not offer seasonal service rates. However, you can change between Gigabit and Economy broadband Internet service tiers as often as you like. There is no fee to do so. All changes will take place at the start of the next billing cycle.
See Can I suspend my WiredWest Internet and/or phone service? below for additional options that may work for you.
WiredWest will issue electronic invoices to the email address you provide. You must provide an email address to sign up for service.
You must pay your bill electronically to WiredWest. You will receive an email with a special link following installation. The link will take you to the WiredWest portal, where you can set up your account, make a payment, or set up automatic payments. Payments can be made via electronic funds transfer from either your bank or credit card account. You can make changes to your preferred payment method at any time.
We encourage you to use automatic payments from your bank account (secure electronic funds transfer, or EFT). This saves our town money and ensures that you don’t miss a payment—which could result in service disconnection. You will also have the option to prepay your account if you so choose.
We hope you are already accustomed to online bill paying for other household expenses; if not, contact Customer Service at 1-833-991-9378 or becket@wiredwestfiber.net for assistance.
Monthly. Your first bill for service will arrive soon after your installation is complete, and you will receive monthly bills thereafter.
No. There is no monthly charge for any of the equipment we provide to you. Authorized account users (household members and their guests) will be able to connect multiple devices to your service at no additional charge.
You can suspend your broadband services, more fully explained here:
https://wiredwest.net/about/terms-and-conditions/ (see point 6 regarding service suspension)
Pursuant to this policy, customers may suspend their broadband Internet service, which means they can request (via customer service) that their Internet service be shut off while maintaining an active account. If you suspend service, you will continue to be billed and responsible for the Becket Broadband $9/month MLP fee during the suspension period.
Customers may not suspend phone service. Digital Phone Service subscribers can take the Telo phone adapter (and phone number) with them to use elsewhere in the U.S. If you move your phone adapter to connect it at a different address, it is critical that you log into the Ooma portal or contact Ooma customer support to update your location for 911 services.
You can cancel your service (but we hope you won’t!) by calling Customer Service at 1-833-991-9378. You will need to return your router and phone equipment, as applicable, to the Becket Town Hall, open Monday through Friday between 8:30 a.m. and 4:30 p.m. except for holidays.
Once it’s been cancelled, reactivation of an account will be treated as a new account, and the most-current terms and activation fee for new customers will apply. All monthly MLP fees since the deactivation will also be due.
The account for new homeowners starting their subscription for the first time will be treated as a new account, with no outstanding MLP fee balance. The same is true for new renters of a premises where the landlord/homeowner is not maintaining the subscription.
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