FAQ: Fees, Billing and Payment
What is the charge for the installation of my home’s physical connection (“drop”) to the network?
Please see the detailed answer to this question in the Installation section.
Will a deposit be required to start my service?
How much do these services cost?
Is financial assistance available?
There are two federal programs offering financial assistance to qualified customers. Find out more by clicking here.
Will my bill vary by usage?
No. There are no monthly data caps or traffic allocations as with other Internet access services. You will pay a fixed rate each month for your selected services.
What about seasonal subscribers?
WiredWest does not offer seasonal service rates. However, you can change between Gigabit and Economy broadband Internet service tiers as often as you like, and you can discontinue either Broadband Internet or Digital Phone Service anytime. There is no fee to do so. So long as you continue to subscribe to any one service, your account will remain active. All changes will take place at the start of the next billing cycle.
See Can I suspend my Internet and/or phone service? below for additional options that may work for you.
How will I be billed?
WiredWest will issue electronic invoices to the email address you provide. You must provide an email address to sign up for service.
How do I pay my bill?
You must pay your bill electronically to WiredWest. You will receive an email with a special link following installation. The link will take you to the WiredWest portal, where you can set up your account, make a payment, or set up automatic payments. Payments can be made via electronic funds transfer from either your bank or credit card account. You can make changes to your preferred payment method at any time.
We encourage you to use automatic payments from your bank account (secure electronic funds transfer, or EFT). This saves our town money and ensures that you don’t miss a payment—which could result in service disconnection. You will also have the option to prepay your account if you so choose.
We hope you are already accustomed to online bill paying for other household expenses; if not, contact Customer Service at 1-833-991-9378 or customerservice@wiredwestfiber.net for assistance.
When do I have to pay for service?
Monthly. Your first bill for service will arrive soon after your installation is complete, and you will receive monthly bills thereafter.
Are there monthly charges for equipment or for additional computers?
No. There is no monthly charge for any of the equipment we provide to you. Authorized account users (household members and their guests) will be able to connect multiple devices to your service at no additional charge.
Can I suspend my services?
There is no service suspension option; however, you may cancel your services at any time as outlined in WiredWest's cancellation policy:
wiredwest.net/about/terms-and-conditions/ (see point 6 regarding Service Suspension/Cancellation)
Pursuant to this policy, you may cancel your services, meaning you will no longer have either Broadband Internet or Digital Telephone Service. If you reinstate service within twelve months of cancellation, there is no fee. If you reinstate service after twelve months, you will be charged a $99 activation fee.
Before cancelling your Digital Phone Service, consider that subscribers can take the Telo phone adapter (and phone number) with them to use elsewhere in the U.S. If you move your phone adapter to connect it at a different address, it is critical that you log into the Ooma portal or contact Ooma customer support to update your stated location for 911 services.
How do I cancel service?
You can cancel your services (but we hope you won’t!) by calling Customer Service at 1-833-991-9378. You may need to return your router and phone equipment, as applicable, to the Becket Town Hall, open Monday through Friday between 8:30 a.m. and 4:30 p.m. except for holidays.
How do I reactivate cancelled services?
Call Customer Service at 1-833-991-9378. Once they've been cancelled, reinstatement of services will follow WireWest's cancellation policy (see Can I suspend my services?, above), and the most-current terms will apply. A cancellation of over twelve months will incur an activation fee of $99 upon reinstatement of services.
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