Fees, Billing and Payment

How do I pay my bill?

You must pay your bill electronically to WiredWest. You will receive an email with a special link following installation. The link will take you to the WiredWest portal, where you can set up your account, make a payment, or set up automatic payments. Payments can be made via electronic funds transfer from either your bank or credit card account. You can make changes to your preferred payment method at any time.

We encourage you to use automatic payments from your bank account (secure electronic funds transfer, or EFT). This saves our town money and ensures that you don’t miss a payment—which could result in service disconnection. You will also have the option to prepay your account if you so choose.

We hope you are already accustomed to online bill paying for other household expenses; if not, contact Customer Service at 1-833-991-9378 or customerservice@wiredwestfiber.net for assistance.

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What about seasonal subscribers?

Becket Broadband does not offer seasonal service rates. However, you can change between Gigabit and Economy broadband Internet service tiers as often as you like, and you can discontinue either Broadband Internet or Digital Phone Service anytime. There is no fee to do so. So long as you continue to subscribe to any one service, your account will remain active. All changes will take place at the start of the next billing cycle.

Before discontinuing your Digital Phone Service, consider that subscribers can take the Telo phone adapter (and phone number) with them to use elsewhere in the U.S. If you move your phone adapter to connect it at a different address, it is critical that you log into the Ooma portal or contact Ooma customer support to update your stated location for 911 services.

See Can I suspend my services? below for additional options that may work for you.

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Can I suspend my services?

There is no service suspension option per se; however, you may cancel your services at any time as outlined in WiredWest's cancellation policy:

wiredwest.net/about/terms-and-conditions/ (see point 6 regarding Service Suspension/Cancellation)

Pursuant to this policy, you may cancel your services, meaning you will no longer have either Broadband Internet or Digital Telephone Service. If you reinstate service within twelve months of cancellation, there is no fee. If you reinstate service after twelve months, you will be charged a $99 activation fee.

Before cancelling your Digital Phone Service, consider that subscribers can take the Telo phone adapter (and phone number) with them to use elsewhere in the U.S. If you move your phone adapter to connect it at a different address, it is critical that you log into the Ooma portal or contact Ooma customer support to update your stated location for 911 services.

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FAQ: Fees, Billing and Payment

What is the charge for the installation of my home’s physical connection (“drop”) to the network?

Will a deposit be required to start my service?

How much do these services cost?

Is financial assistance available?

Will my bill vary by usage?

How will I be billed?

How do I pay my bill?

When do I pay for service?

What if I don't pay my bill?

Are there monthly charges for equipment or for additional computers?

What about seasonal subscribers?

Can I suspend my services?

How do I cancel service?

How do I reactivate cancelled services?