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The cost for the physical connection from the road to the house, sometimes called a “drop,” will depend on many factors. Becket Broadband is offering a subsidy of up to $2000 toward the installation cost for those who sign up during the initial sign-up period (which runs until July 1, 2023 for most residents) and whose home or business is habitable by the end of this period. There are other criteria. This subsidy is expected to cover 100% of the drop cost for the vast majority of subscribers in Becket. Owners of the remaining homes (for example those requiring exceptionally long fiber runs or presenting geologic barriers to following an existing underground utilities path) will either need to pay the difference between the actual drop cost and the amount of the town subsidy, or, in the case of customers with aerial utilities who want an underground drop, will be responsible for their total actual drop cost less the Town Subsidy amount, equal in this case to the town’s estimated average aerial drop cost.
Most subscribers who sign up after—or cannot meet other criteria during—the initial sign-up period may be eligible for a much-reduced (up to) $750 subsidy (please note that subsidy offers are subject to change); however, this would decrease the likelihood of having your entire drop cost covered, a cost that could be higher after the initial sign-up period due to additional crew mobilization expenses.
For details on the subsidies, including eligibility criteria, see How can I take advantage of one of the town subsidies? just below.
The drop cost includes standard interior installation, which comprises an Optical Network Terminal (ONT), a wireless router, and a Telo phone adapter, if applicable, and all associated cabling and hardware.
Drops that are farther, involve additional poles and/or underground routing, that need to connect to a non-standard external or internal location on the premises, or that in any way follow a physical path that’s different than that of the home’s current utilities may involve additional costs. Your installer will work with you to identify the most cost-effective solution, and you will receive an estimate in advance of any installation work. The Becket MLP Manager can provide more information about your specific installation to help with planning.
Of course, there are also monthly charges associated with the service(s) you subscribe to. Please find current service pricing information on our Pricing page.
How can I take advantage of one of the town subsidies?
There are a few requirements that must be met in order to have access to the town subsidies. Here are the applicant eligibility criteria for the town's initial subsidy offer of up to $2000:
Effective July 1, 2023,* the subsidy will be reduced to (up to) $750 per premises (not more than one subsidy per taxable parcel) for most residents. All eligibility criteria, above, will remain in effect without the date restriction.
Note that all subsidy offers are subject to change at any time.
* July 1, 2023, deadline criteria do not apply to residents on the west side of FSA-10 (primarily those in Becket Woods) whose installation is being delayed due to network construction issues. These applicants will be able to apply for the full $2000 subsidy without being subject to any deadlines until further notice.
Standard installation includes connection to the Becket Broadband fiber network running down your road using a special fiber cable that then follows the same path as your existing electric utilities, connecting at your home to a Network Interface Device (NID) mounted on an exterior wall (see the diagram, below). The NID connects through the wall to the Optical Network Terminal (ONT) located inside (typically in the basement near the electrical utility panel). From the ONT runs a Cat6 Ethernet cable, up to 50 ft long, to the Wi-Fi Internet router on the same floor or the first floor. For subscribers choosing phone service, a Telo phone adapter will be connected to the router. All this equipment, cabling, and related hardware are included. Connection to existing home telephone wiring is not included.
Click here for a full-screen view of the below diagram on which you can zoom in and out, and then...
Network Interface Device (NID)
The Becket Broadband fiber network "drop" connects to your home here. Mounted on the exterior, near the electric meter.
Optical Network Terminal (ONT)
This is where the digital optical signal is converted to an electrical signal. Mounted on the inside of the exterior wall, near the electric service panel, usually in the basement.
Your router provides the wireless (Wi-Fi) signal in your home as well as wired connections for Ethernet and Digital Phone Service, if desired. Usually placed on the first floor.
For Digital Phone Service subscribers, this connects to your home's telephone system (and fax machine if you have one). Usually placed on the first floor. Telephone not included.
Installations will be scheduled in each FSA (Fiber Service Area) once the fiber-optic network for that FSA is completed and only for those who have signed up for service. So long as you've signed-up, we will contact you to schedule an appointment at your convenience.
For a standard aerial (overhead) installation, on the appointment date we will attach a new cable from the road along any poles on your property. Aerial installations typically take 2-3 hours.
If your home requires an underground installation, you’ll have two home visits. The first appointment will be for an installation consultation. The installer will visit your home and determine whether you have existing conduit that can be easily used or if installation of new conduit is in order. If it’s determined that your property needs new conduit, the proposed dig route will be staked out. You will need to approve and sign off on the proposed plan. After a DigSafe permit is obtained, the installer will make a second appointment with you and return to put the conduit in the ground and install the service to your home.
Both aerial and underground network connections come to the side of the house, where your utilities enter. A small hole, typically less than one-half-inch, will be drilled and a cable run into your house, usually into the basement near where your electrical panel is mounted. Inside, the cable connects to a unit called the Optical Network Terminal (ONT). A wireless router is placed in a central location within 50 feet of the ONT on either the same or first floor and connected to the ONT using a Cat6 Ethernet cable. If you choose to include phone service, a Telo phone adapter bill be installed. The Telo connects between the router and your home’s telephone, wireless base station, or telephone wiring. Connection of the Telo to your equipment or wiring, however, is your responsibility.
The installer will work with you to minimize the need for drilling and coordinate an agreed-upon interior equipment layout prior to beginning our work. Things like whether you have a basement, the size of your home, wall thickness, electrical outlet locations, and aesthetics for the location can be considered when you are working with your installer to decide where to locate the electronics. However, if you require work that goes beyond the scope of a standard installation, an additional fee may be charged. When the installer is discussing the installation process with you, things like the impact on your yard or precisely where they’ll be placing the NID (Network Interface Device) can be discussed and addressed.
You may be able to use the existing conduit for your home’s fiber connection. You may even be able to use this conduit for both fiber and continuation of your current phone service. Every situation is unique, and the installers will do the best they can, but there are no guarantees. It all depends on the size and condition of your existing conduit.
If you do discontinue using your landline and want to transfer the associated phone number over to a new Digital Phone Service subscription, it is critical that you keep your Verizon landline account active until you receive word from Whip City Fiber that the phone number has been transferred to your new phone service. Otherwise, you will lose your existing phone number forever.
You’ll receive an Ooma Telo phone adapter (Ooma is our VoIP—Voice over Internet Protocol—telephone service provider), which connects to your router and then connects to your home’s telephone, wireless base station, or telephone wiring (which in most cases will be nearby). Connection, changes, or additions to your existing home telephone wiring are not included.
Yes—and you can still enjoy phones in multiple locations throughout your home. It is typically much less expensive to purchase a cordless phone system with multiple handsets, available at many online and big-box stores, than to pay a technician to do home wiring work. With a multiple-handset cordless phone system you simply plug the system base station into the Telo and then place the phone handsets wherever you wish throughout your home.
Electrical outlets: all equipment must be installed within 6 ft of an electrical outlet. It is the homeowner’s responsibility to be sure these outlets are already in place prior to broadband and telephone service installations.
Yes. Someone with decision-making authority for your premises must be present for any installation-related appointments.
Whip City Fiber provides all the equipment you will need for service. You will receive an optical network terminal, or ONT (a fiber-optic modem), and a router, which will provide both wired and Wi-Fi (wireless) connections for all the devices in your home. If you choose telephone service, you will also receive a Telo unit, which will provide Internet telephone service for your home phones. All of these units are supported and managed by Whip City Fiber.
No. The ONT and Telo will remain the property of the town, and the router will remain the property of Whip City Fiber.
Yes. Please see the details in our Customer Service section.
You are welcome to do certain parts of your in-home installation, such as more complex interior wiring, yourself or to hire your own technician or electrician to do so. The Whip City technician will still have to install the cabling and equipment up to the optical network terminal (ONT) and router as well as install the Telo phone adapter, if applicable.
Although you can install your own router, we strongly recommend that you consider using the router provided by Whip City Fiber. Using your own router will not reduce the installation cost and will make it harder for tech support to remotely troubleshoot any problems you may have. If they need to send out a technician to solve a problem that turns out to be due to your router, you will be charged for the service call. Whip City Fiber technical support covers only the provided and installed equipment. If you use your own router, you will be responsible for connecting it to the Whip City Fiber router.
Yes. The router is the unit that can transmit a wireless signal. You can plug your devices directly into the router and turn off Wi-Fi with a button on the side of the router. You or your own technician can even install Ethernet cable throughout your home for a completely hard-wired network, if you wish.
In order to keep your broadband Internet and phone services active during power outages, we recommend one or more battery backup units (also called a UPS, for uninterruptible power supply). A battery backup will provide an always-on solution for frequent short-term outages. Battery backup units will not be provided as part of installation but can be purchased at online stores or big-box stores.
You would need battery backup for the ONT, the router—and the Telo phone adapter if you are getting the Digital Phone Service. Some people use them for their desktop computers, too. Such units will usually provide protection for several nearby devices. You would need a battery backup unit for every location where you have equipment. Expect to pay $50-200 for a good battery backup unit.
Note that all these sensitive electronics need "clean power" to operate properly. If you're hoping to depend solely on a home backup generator to power electronics during outages, understand that your generator may or may not provide "clean power," i.e. exhibiting no more than 5% total harmonic distortion (THD), the industry standard definition. Check your generator's specifications to be sure.
Plus there will be an interruption in service each time there's an outage: you'll have to wait for the generator to start and for the equipment to reset and any desktop computers to reboot. Even if you have a backup generator, you're better served to use a battery backup, which will allow your work or play to remain uninterrupted—and, depending on the model, can add the benefit of instantly protecting your equipment from power surges, brown-outs, and other issues, some battery backups actually conditioning ("cleaning") any imperfect power before it reaches your sensitive electronics.
Of course if main power hasn't been restored by the time you've depleted your backup battery, you would still have your generator to rely on (even as the power conditioning continues on many battery backup units).
One way or another, a battery backup unit is an added layer of protection that will bring peace of mind.
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