There is a $99 activation fee per customer (less a credit of $49 plus interest for customers who made a deposit with WiredWest in 2015).
"Drop" refers to the connection from the fiber network to your home. Customers signing up during the initial sign-up/Subsidy Period will receive a credit which will cover the drop cost for the vast majority of homes in town.
The physical connection cabling will likely follow the same route to your house as your existing utilities. The cable will be brought to the side of your house near to your current utility connections.
The technicians will discuss with you the best location for your wireless Internet router. In most cases this will be on the first floor of your home. For telephone service subscribers, the location for the Telo phone adapter can also be discussed.
Additional wiring beyond that of Standard Installation will incur an additional expense.
Customers who cancel and then reinstate Internet service will incur the activation fee (currently $99) plus the $9 MLP fee for every month that the subscription was inactive.
Internet service can only be suspended once per 365-day-period, for up to 120 days (see www.WiredWest.net for exact policy language). During this period the subscriber remains responsible for paying the $9 monthly MLP fee but not the $59/$75 monthly Internet service fee.
Digital Phone Service cannot be suspended; however, the phone number and Telo phone adapter can be taken with you. If you do relocate your Telo, be sure to update your location with Ooma customer support to maintain 911 services.
Becket has selected WiredWest as our Internet service provider. WiredWest has engaged Westfield Gas & Electric / Whip City Fiber as the network operator.
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