The initial sign-up/Subsidy Period has not yet been announced, but will be soon. Subscribers signing up after this period will not be eligible to receive the subsidy being offered to cover or help offset the cost of installing each home's fiber connection (“drop”) to the network.
If you think you’ll want high-speed Internet at any point in the future, you should give serious consideration to signing up during the initial period, as it will save you hundreds or thousands of dollars down the road. Even if you have no plans to use Becket Broadband, your property value will likely be increased by having the infrastructure in place.
If you haven't yet, add your address to our email list now to be alerted ahead of the sign-up/Subsidy Period launch as well as other Becket Broadband happenings.
You will agree to allow the town to install, operate, maintain, and provide service to you via the town-owned fiber network and associated equipment under certain terms and at agreed-upon rates. The town is not currently requiring any minimum term of service (that is, subscription time period).
You will agree to give the town and our contractors access to your house and yard to install and maintain the network connection. You will agree that the fiber, cabling, and all the equipment and hardware between and including the fiber connection cable to the house and the Optical Network Terminal Network, router, and/or Telo adapter provided at installation will remain the property of the town and/or its subcontractors.
You will also agree to pay any outstanding installation fees, all start-up fees, and all ongoing monthly fees, including any MLP fees that may go unpaid following any account deactivation/cancellation and prior to a subsequent reactivation.
Yes, you will need to officially sign up for the Becket Broadband service through the sign-up link we will provide. The $49 deposit you made, plus a small amount of interest earned, will appear as a credit on your first bill.
Once the initial sign-up/Subsidy Period has begun, you can complete an application online at whipcityfiber.com/becket or call 1-833-991-9378, and a customer service representatives can answer any questions you have and complete your application over the phone. During sign-up you’ll be asked for your contact information, which services you’d like to subscribe to, and other questions. You’ll also be asked to sign a right-of-entry form giving permission for our installers to visit your property. Signing up takes about 10 minutes.
If you’d like some help with the online sign-up portal, email email@example.com.
When installation appointments are available in your neighborhood, the customer service team will contact you to schedule an appointment.
Signing-up for the drop installation (network connection infrastructure to the home) is limited to the property owner. Typically, a landlord would be the property owner and so would be the one signing-up for the installation of the drop.
Signing-up for service should be completed by the person who is going to be billed for the monthly service (this is usually the renter, unless the landlord is going to include the price of Internet and/or phone service in the rent, or the unit is currently empty).
If renting, on the application you should indicate that you are a renter and include your landlord’s contact information in the appropriate fields. Your landlord will be contacted for the necessary installation permissions. The homeowner (landlord) MUST be present on drop installation day since both the outside and inside installation involves work on the property, wiring additions, and drilling through walls or floors. Installation can only be approved by the property owner.
If the property owner can’t be present on installation day, he or she can authorize someone who can be on-site on installation day to make decisions relevant to the installation and charges for any upgrades. We encourage all renters and homeowners (landlords) to discuss installation details and service preferences with each other before signing up.
As described more fully above (see the Installation section), during the Subsidy Period the town will be offering a substantial subsidy toward the cost of connecting your home to the core network (i.e. from the street to your home); this subsidy is designed to cover the full cost of that connection (“drop”) for the vast majority of homes in town. After the Subsidy Period a subsidy will no longer be available to offset the cost of drops; a customer who misses the Subsidy Period will be responsible for the full cost of their drop (hundreds or even thousands of dollars). This is why we strongly encourage you to sign up for Becket Broadband during the Subsidy Period, subscribing to at least the minimum service, even if you don't plan to use any of the offered services right away.
If your address didn’t appear in the drop-down list, please type in the full address and submit your application. WiredWest customer service will sort it out and get back to you. If you have other problems submitting your application online, contact Customer Service at 1-833-991-9378 or firstname.lastname@example.org.